Reference

How dwptogel Protects Your Personal Data

Your personal information — from account registration details to transaction records via DANA, OVO, GoPay, and QRIS — is handled under a clear, documented privacy framework.

No third-party data salesDANA, OVO, GoPay & QRIS transaction privacyAccount data encrypted at restRetention policy documentedRight to request data deletion

Explore the Lobby Read FAQ

What Data We Collect and Why

dwptogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with dwptogel, we collect your name, email address, and the payment method you choose — whether that is DANA, OVO, GoPay, or QRIS. We also record device identifiers and session logs to detect unauthorised access attempts and keep your account secure.

1
Transaction metadata — the amount, timestamp, and payment rail used — is retained for a minimum of five years to meet financial record-keeping requirements. Access to this data from outside Indonesia depends on local law. We do not share identifiable personal data with marketing partners, analytics
2
resellers, or any entity outside our core operating structure without your explicit written consent.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to review, update, or request deletion of your personal data held by dwptogel, our privacy support team is available seven days a week between 08:00 and 23:00 WIB. You can submit a formal data request through any of the channels below, and we aim to acknowledge your request within 24 hours of receipt.

Team online

Live Chat

Start a live chat session directly from the dwptogel site between 08:00 and 23:00 WIB. Our privacy team can verify your identity and log a formal data-access or deletion request in the same session.

Email Privacy Request

Send your written data request to our dedicated privacy inbox. Include your registered email address and the specific data category you are asking about. We respond within 24 hours on business days.

WhatsApp Support

Reach our privacy support agent via WhatsApp for faster back-and-forth. Useful if you need to clarify which transaction records — DANA, OVO, GoPay, or QRIS — are included in your request.

DATA HANDLING STANDARDS

Six Ways We Keep Your Information Safe

From the moment you register to every deposit you make via GoPay or QRIS, your data moves through encrypted channels and is stored in access-controlled environments.

End-to-End Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. This covers login credentials, DANA and OVO transaction requests, and session tokens generated at account sign-in.

Cookie Transparency

We use session cookies to keep you logged in and analytical cookies to understand page performance. No advertising cookies are placed without your consent, and you can clear all cookies via your browser settings at any time.

Account Security Alerts

Any login attempt from a new device or IP address triggers an automatic email alert to your registered address. You can flag the attempt as unauthorised directly from that email, which immediately freezes account access.

Data Retention Schedule

Account registration data is kept for the life of your account plus three years after closure. Payment transaction records — including GoPay and QRIS receipts — are retained for five years to satisfy financial audit requirements.

Third-Party Processor Limits

Our payment processors — who handle DANA, OVO, GoPay and QRIS rails — receive only the transaction data strictly necessary to complete your deposit or withdrawal. They are contractually prohibited from using that data for any other purpose.

Right to Erasure

You may request full erasure of your personal profile data after account closure. We action verified erasure requests within 14 calendar days, except for records we are legally required to retain under financial regulations.

Your Privacy Questions Answered

The questions below cover the most common privacy concerns we hear from our account holders across Indonesia — from how long we keep your QRIS records to what happens to your data if you close your account. If your question is not covered here, contact us via live chat between 08:00 and 23:00 WIB.

We collect your name, email address, phone number, and the payment method you select — such as DANA, OVO, GoPay, or QRIS. We also log your IP address and device type to detect suspicious access at login.

We share data only with payment processors who handle your DANA, OVO, GoPay, or QRIS transactions, and only the minimum data needed to complete each transfer. We do not sell personal data to advertisers or data brokers.

Transaction records — including deposit and withdrawal metadata for QRIS, GoPay, DANA, and OVO — are kept for five years. This period is set by financial record-keeping requirements and cannot be shortened on request.

Contact our privacy team via live chat or email with your registered account email. We will verify your identity and deliver a structured data export within seven business days of confirming your request.

Yes. After closing your account, submit a written erasure request through live chat or email. We process verified requests within 14 calendar days, retaining only records we are required to hold under applicable financial regulations.

This policy is written for account holders in Indonesia. Access to our platform and the applicability of data-rights provisions described here depends on local law in your region.

We use session cookies for login continuity and performance analytics cookies to measure page load times. Advertising cookies are not placed without consent. You can remove all cookies through your browser's privacy settings at any time.

How dwptogel Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Privacy Request

WhatsApp Support

Six Ways We Keep Your Information Safe

End-to-End Encryption

Cookie Transparency

Account Security Alerts

Data Retention Schedule

Third-Party Processor Limits

Right to Erasure

Your Privacy Questions Answered

01 What personal data does dwptogel collect when I register?

02 Does dwptogel share my data with third parties?

03 How long does dwptogel keep my transaction records?

04 How do I request a copy of the personal data you hold about me?

05 Can I request deletion of my account data?

06 Does this Privacy Policy apply to me if I am outside Indonesia?

07 How are cookies used on the dwptogel site, and can I opt out?

Related Pages