Reference

Our Legal Terms for Your Account

dwptogel operates under a clear legal framework so you know exactly what governs your account, your data, and your transactions at all times.

Terms & ConditionsPrivacy PolicyCookie PolicyAccount Security RulesDANA, OVO, GoPay & QRIS Terms
dwptogel Our Legal Terms for Your Account
CONTACT CHANNELS

Reach Our Legal and Policy Team

If you have questions about our terms, need to submit a data request, or want to raise a policy concern, our support team is available around the clock. You can reach us through live chat, email, or WhatsApp — whichever channel works for you from Makassar or anywhere else in Indonesia.

Team online

Live Chat

Available 24 hours a day, 7 days a week directly inside your account dashboard. Start a chat session at any time to escalate a legal query or request a policy document by name.

Email Support

Send detailed policy or data-access requests to our legal inbox. We aim to respond within 24 hours on working days, with a written record of every correspondence kept on your account file.

WhatsApp

For quicker policy clarifications, contact us on WhatsApp during standard business hours. Share your registered account number so our team can pull your file and respond with accurate, account-specific guidance.

ACCOUNT PROTECTION

How We Protect Your Data and Account

Every layer of your account — from login authentication to payment history — is handled under a consistent security and data-handling policy.

Data Minimisation

We collect only the data fields needed to verify your identity and process payments via DANA, OVO, GoPay and QRIS. No excess profile data is stored beyond what account operations require.

Cookie Policy

Our site uses session cookies for login state and analytics cookies to improve page performance. You can review and adjust cookie preferences at any time through the cookie settings panel in your browser.

Account Security

Two-step login verification is available for all accounts. We recommend enabling it immediately after registration so that only you can authorise withdrawals or profile changes from your account.

Data Retention

Transaction records and account logs are retained for the minimum period required under applicable law. After that period, data is deleted or anonymised, and you can request confirmation of deletion via our email channel.

Right to Access

You can request a full copy of the personal data we hold for your account at any time. Submit the request through live chat or email; we will deliver the data package within 14 working days.

Policy Update Notices

When our Terms & Conditions or Privacy Policy change in a way that affects your rights or account conditions, we send a notice to your registered email at least 7 days before the new terms take effect.

Frequently Asked Policy Questions

Below are the questions we hear most often from account holders in Indonesia about our legal terms, data handling and user rights. If your question is not listed here, our 24-hour live chat team can pull your specific account policy details on demand.

Yes — whether you can access and use your account depends on local law. You are responsible for confirming that using our platform is permitted in your jurisdiction before opening or operating an account.

We collect your name, email address, mobile number and the payment method details needed to process DANA, OVO, GoPay or QRIS transactions. No additional profile data is requested beyond what account verification requires.

Yes. Submit a data-access request through live chat or our legal email inbox. We will compile and deliver your personal data file within 14 working days of receiving your verified request.

Transaction logs are kept for the minimum period required by applicable regulations. Once that retention window closes, records are deleted or anonymised. You can request written confirmation of deletion via email.

We share data only with the payment providers — such as DANA, OVO, GoPay and QRIS — that process your transactions, and only the fields those providers need to complete each transfer. We do not sell your data.

We send an email notice to your registered address at least 7 days before any material change to our Terms & Conditions or Privacy Policy takes effect, so you have time to review the updated terms before they apply to your account.

Start by contacting our legal support team via the email channel with your account number and a written description of your concern. We acknowledge all formal disputes within 48 hours and aim to resolve them within 14 working days.